Frequently Asked Questions

Browse the website, open the product you want, choose the available quantity or option where applicable, and add it to your cart. Review your cart before continuing to checkout and enter complete contact and delivery information. After the order is submitted, the information available in our system is used to process and prepare your parcel. Please double-check your phone number and address so our team or courier can reach you if required.

Cash on Delivery may be available for eligible orders and serviceable locations. The payment options displayed during checkout are the options currently available for that order. Keep the exact or suitable payment amount ready where practical and remain reachable on the phone number given at checkout because the courier may call before delivery.

Delivery time varies by destination, courier operations, public holidays and order volume. Major cities may receive parcels sooner than remote or extended-service areas. Any timeframe shown or communicated is an estimate rather than a guaranteed date. You can review our Shipping Policy for more detail about processing, dispatch and possible delays.

Contact us as soon as possible if you need to correct a phone number, address or another important order detail. We can try to update or stop an order before dispatch, but changes cannot be guaranteed once a parcel has been packed, booked or handed to the courier. The earlier you contact us, the more likely it is that an update can be made.

If your order has tracking information available, use the Track Order option on the website or the shipment details provided to you. Courier tracking may sometimes take time to update after a parcel is booked. If the tracking does not make sense or your parcel appears unusually delayed, contact our team with your order details so we can check the information available to us.

JS Beauty aims to sell genuine products through a trusted shopping experience. Packaging can occasionally change because brands update labels, boxes, sizes or designs over time, so a new shipment may look slightly different from an older photo. If you have a concern about a product received from us, keep the item and packaging and contact customer support so we can review the specific order.

We can help explain the product information shown on our store and clarify available variants or basic product details. However, skincare is personal and individual reactions can vary. If you have allergies, a diagnosed skin condition, are receiving professional treatment or are unsure whether an ingredient is suitable for you, consult a qualified healthcare or skincare professional before using a new product.

Contact us promptly and include your order information plus clear photos of the product and packaging where possible. Keep the item, parcel label and original packaging until our team has reviewed the issue. Once verified, the available solution may include a replacement, exchange, refund or another suitable resolution depending on the circumstances and stock availability.

For hygiene and safety reasons, opened, used, tested or unsealed beauty and personal-care products generally cannot be accepted as ordinary change-of-mind returns. Different handling may apply where an item arrived damaged, defective or incorrect and the issue is verified. Please read our Return & Refund Policy and contact us before sending any parcel back.

Not necessarily. Product availability can change throughout the day and store stock may differ from the quantity shown online. If you plan to visit our Lahore shop for one specific item, contacting us first can help you confirm the latest information before travelling. A product being visible online does not always guarantee immediate in-store availability.

Our shop address is Shop No. 8, Near Bhai Jan Dahi Bhalle, New Anarkali, Lahore. If you are visiting for a specific product or need directions, you can call or WhatsApp us before travelling. Store hours and product availability may change, so confirming important details in advance can make your visit easier.

You can email us at contact@jsbeautyproduct.com or call/WhatsApp +923134501500. For order support, include your order number, customer name and a short explanation of what you need help with. Please never send passwords or complete payment-card details through normal customer-support messages.